This post first appeared on Express Bloggers. This is a backup copy of the original article.
When the news of WiMax technology’s availability in Bangladesh spread, the people were so excited. Many began to believe that a new era of Internet and Communication Technology had begun. But, after a few months of experiences with those WiMax internet service providers, how happy are the end users like you and me?
Banglalion is one of the two WiMax operators in Bangladesh at this moment. I have been using Banglalion for one and a half months now. I think that’s long enough to gain enough experience to write an honest detailed review of the service.
The first thing I want to tell you is that you should not go for Banglalion internet connection if you want hassle-free, constant internet connection. If you’re a serious internet user and your work/job/business is based on the internet, then never even think about Banglalion. You will regret sooner or later.
Banglalion claims to be the “Fastest WiMax internet connection.” But I disagree. It’s neither even “Fast” nor “Reliable” (well, they do not claim to be reliable, though!). Its technology is very poor and overall service as well as customer support system is very disappointing. Also, you will find unprofessional behavior in its activities. Let me tell you in details why I term Banglalion with these unpleasant words.
I bought Banglalion modem from a local dealer on November 1. The technician came by my house (I had to bring him from his shop, in case you would like to know) and configured my computer to be able to use the modem. Then he said that he had sent the request to activate my WiMax connection. Within half an hour, my connection should be active.
Note that when I asked how I should understand whether the modem is receiving good signal, the technician told me that it can be understood based on the signal quality that can be seen on the browser accessing the modem’s built-in software. He showed me that the signal quality was moving between 12-15 dBm. He said, 10 dBm was enough for receiving signal strength. That sounded satisfactory for me.
About three hours later, I called the customer service because my connection wasn’t active yet. The customer manager told me to call the local dealer and tell him to send the activation request as soon as possible so that he, the customer manager, can activate my connection. I wondered. The dealer said that he had sent the request. But I understood that it was a lie. Wow! Fascinating. Lying from the beginning!
Anyway, I called up the local dealer and asked him to send the request. He claimed to be sending the request right away. I don’t believe in so much coincidence so I just hung up the phone. About half an hour later, my connection became active.
As soon as my experience with Banglalion began, I started to experience its poor technology at the same time. Initially, I was thrilled with its superb data transfer speed and began to thank my luck for at last finding a good solution for the Internet problem. But I wasn’t too happy because I saw the speed was not constant.
I haven’t used Qubee at my home, but I have tried it on office and my brother’s place. Qubee seemed to be constant at 30-31 kilobytes per second (KBPS). But Banglalion was not constant. I noticed its speed rising up to 40-50 KBPS and then suddenly falling down to 15-20 KBPS; which was not so pleasing.
I also noticed latency error. Banglalion’s connection losses packet data way too much. Once you keep using Banglalion, you’ll notice you need to wait long time until a web page even begins to load. I mean, just stare at the status bar of your browser and you’ll see “waiting for….”. That slows down the entire browsing speed. This problem occurs even if the connection speed is above 32 KBPS (256 kpbs).
The same problem occurs with Qubee, too, especially when trying to access Google domains. But the problem isn’t as bad as in Banglalion. I’m just sick of it. Therefore, I say that Banglalion’s technology is very poor. No IT addict/professional/worker will like it that much.
Guess what, their service isn’t professional. I mean, if you could certify a service’s character, like you do with a person, you would end up certifying Banglalion as Unprofessional Internet Service Provider. Let me tell you why.
Banglalion’s 256kbps Unlimited Internet Package is priced at BDT 1000/- excluding VAT. I don’t like any limit to my Internet usage (in fact, that’s why I made the move to WiMax). So, I chose this plan. I enjoyed the service throughout November with some latency error but no limitation. This month, on December 6, I started facing connection problem which never occurred before. My network signal has become weak and my speed has been slowed down to 12-15 KBPS. That’s not all; I do not get 24 hours Internet connection. My connection is restricted to several times of the day. To know details about it, I called the Customer Care and a woman picked up the call.
When I described the problem to her, she told me that she would check if there’s any problem with their system and she’d call me back if necessary. You guessed right, she never called then.
When the problem hit at its worst condition, I called up the dealer. His phone was unreachable. I went to their shop, which was closed. There were a few more numbers written in front of the shop but they all were turned off. I wondered, what’d happen?
Anyway, after a few days, I finally reached the dealer’s cell phone. He asked me how many indicators light were on, to which I replied that all of them were blinking because my connection is inactive. He advised me to call the customer care and ask them about the problem.
I didn’t want to make anymore drama with their so called customer service managers so I never called again. In the meantime, I accessed their newly-built so much confusing Self Care where I found something which appeared to be my monthly usage limit. At first, I didn’t pay any attention to it. Later, I realized this is what causing the connection errors.
I looked up in some other blogs and finally ended up discovering this: Banglalion applied 8 GB usage limit to its 256kbps Unlimited Internet package subscribers. Somehow my usage had exceeded that limit and therefore I was and still have been facing the problem.
Although 8 GB is too low to be applied as usage limit in the name of Fair Usage Policy, I agree with that. But shouldn’t they let the subscribers know about the newly applied usage limit? I mean, I paid my bill just a week before. The amount is BDT 1150. Exactly a week later, my connection is nearly disconnected. What else do you term it rather than “Unprofessional”?
No one to express the feeling
I’m not like most other users who possibly just browse the internet, read newspapers, blogs, update status on Facebook, chat with friends and that’s all. I need to work. I do some serious works. Imagine what happens when I’m doing some works with source code of my site in the middle of the night and then the connection goes off? That’s exactly what I’ve been experiencing. It’s a painful experience. In Bangladesh, it’s like you can never get satisfactory service even if you pay more.
Faisal in the comment section wrote: “just called hot line…..their new fair usages policy “you can’t download more than 4 hours in a day….(so you always need a STOPWATCH)…if your Windows Update or Antivirus downloads data for updating after 4 hours they will slowdown your connection (yes, remember Don’t break their law…they will not give you 2nd chance)…and if you do it again they will disconnect you for 7 days.”
Anonymous in the comment section wrote: “Moreover, they applied their fair using policy without notifying their users and cut off their connections. Their customer service is worse.”
Shahriar in the comment section wrote: “amake kono bill na diye kal line kete dise , kalkei bill deyar last date silo but bill na diye kalke shokalei line katar mane ki. abr ei month theke fair usage policy start korse, so bye bye BL from next month. [...] customer care horrible, no one knows anything. [...] every month tader billing e problem thake last month e amake bollo amar 3 month bill baki but luckily amar kache money receipt gula silo, oigula show kortei shob thik!!! era ashole churi korte bosshe.”
Read more comments.
I do not suggest or recommend anyone to go for Banglalion. As far as my experience tells me, Qubee is a lot better although it’s more expensive than Banglalion. Trust me; the extra money is worth it. Perhaps you are okay with 8 GB usage limit with so-called Unlimited Internet package, but what about unprofessional behavior? Are you okay if Banglalion disconnects you without any prior notice?
Plus, you don’t get a constant speed (while browsing) and your browsing is further slowed down due to packet loss. So, keep in mind, Banglalion isn’t worth your money if you’re serious about your internet connection.