Update: It appears another bug related to Facebook groups that require an admin approval for member posts to appear is bugging a lot of people. See my post here (and the related posts on the left.) No solution from Facebook even after it’s reported by many people, not just me. What can you expect?
How many people use Facebook? 650 million and counting. How much does Facebook earn? Much enough to make its founder the youngest billionaire in the world. But how much does Facebook value its users’ privacy and feedback? Let’s see.
Facebook’s latest controversial change in profile layout is named as Timeline which in a way reveals more private information in a rather ‘showcasing’ way. Many people have opted in and turned on Facebook Timeline feature mostly because they loved the big 720 pixels cover photo. Many others just wanted to give it a try but couldn’t revert back to old profile layout without using some third-party browser extensions. But there are numerous people who have been facing a problem in Facebook Timeline. It’s about the cover photo.
What’s The Problem?
This girl, my college friend’s sister, was asking me if Timeline could be deactivated. After a quick Googling, I assured her that there was no Facebook way to revert back to its old look. Then I asked why she wanted to revert. She told me that she couldn’t activate the timeline cover photo. I thought that it was because she didn’t have much idea about how the new layout works. It takes time for most people to get used to new layouts. So, I tried to walk her through. But it didn’t work. She kept saying it didn’t work until she finally wanted me to log in to her account and fix the problem.
I searched on Facebook help and saw that it was rather easy to add a cover photo to timeline. So, I agreed and logged in to her account. I followed the way described in Facebook help. Everything worked until I tried to save the changes. For some strange reason, Save Changes button didn’t work. After choosing the photo, it told me to drag the photo to reposition. I didn’t need to reposition because the photo was made by a timeline cover generator with exact width and height. I clicked Save Changes. The button’s opacity lowers (like it’s now working) but then goes back 100% without any message or something that it was saved. When I opened the timeline in a new tab, I saw no change was made. Cover photo wasn’t added.
Then I started searching on Google to see what was wrong with Save Changes button. I stumbled upon a Yahoo Answers page with no solutions. There were lots of other pages came up when I searched. There were even Facebook community forums where people posted the problem about a week ago. People were saying that they opened multiple tickets on Facebook help and support but none of them were replied. And then there was this YouTube video that also showed up the problem. Guess what, it was posted on December 22nd.
If you spend some time with different search queries related to this cover photo save change button keyword, you’ll come up with not less than hundreds of people who are having the same issue. But Facebook isn’t giving a sh|t to anyone because the problem hasn’t made it to any major publishing house like Mashable or HuffPostTech.
So, what does that mean? Facebook seldom cares its users. For years, we know Facebook is more like opening up people’s personal life despite all those privacy settings. Now, I feel that it doesn’t even care what problem users are facing. They will only care when it gets huge attention from media.
See, it’s all about media. When media catches something, anybody is ready to give anything. But when it comes to end-users, who use the service for free, the company doesn’t care.
“Who the heck are you people? Keep opening tickets. We only read Mashable.”
Let’s see if we get some attention after this blog post (if WP helps).
As of now, it appears that the problem has been fixed for many people. It’s still a shame for Facebook authorities for not speaking out about the issue. Not even a simple apology for the inconvenience people faced.
Oh snap! As it appears, four months later since this post was written, people are still complaining to have been facing the same grayed out Save button issue when changing cover photo for Facebook Timeline. Now I’m really surprised at this.