About a month ago, I stumbled upon an invitation to attend Payoneer Forum in Bangladesh. Payoneer is a well-known payment service that thousands of freelancers in Bangladesh use to withdraw their hard-earned money from various marketplaces. I use Payoneer too, and I didn’t think twice about applying for a ticket which was offered free of cost.
As you can see in the image below, the event was scheduled to begin at 3 pm. I looked at my schedule before applying for a ticket through Eventbrite and thankfully, I was free from 2 pm onwards to attend the event. If I knew what was going to happen, I wouldn’t have registered.
The day before the event — that is yesterday — we all who registered successfully through Eventbrite received the email as shown in the screenshot below. Take a good look:
Here’s what’s wrong with it.
First come first served?
I’m not an expert on everything, but I know for a fact that Eventbrite, the service Payoneer used to offer registrations for the event, allows you to set a maximum number of registrations. Couldn’t the organizer use that nifty feature to set a limit on the number of registrations prior to the event? Why does it have to be “first come, first served” basis even for those who have already registered — and received a ticket — online?
Following up on the previous point, haven’t we already registered online for the event? Why would we need to register again? If the event was an on-site registration event, then why bother spending money online to sponsor the link to register for the event on Facebook? It was entirely unnecessary if you needed to register again.
Did you look at the time?
I’m generally a punctual person when it comes to events. When the original announcement/Eventbrite page mentioned that the event would begin at 3 pm, I made sure that I was able to get there at least 30 minutes prior to the event. In fact,my schedule would have permitted me to get there a little after 2 pm.
What’s even more ridiculous than having to register twice for the event is the fact that you can’t enter the premises of the event even if you come an hour early.
But if you take a look at the email, it mentions doors opening at 1 pm, 2 hours prior to the event, and will close at 2 pm, 1 hour prior to the event, which is ridiculous. Not only that, the door will remain open during that hour for the so-called registration.
It means if you can’t get there between 1 pm and 2 pm, you likely can’t enter the premises. That makes it even more ridiculous that you can’t enter the event even if you come an hour early, at 2 pm, from the announced time of the event, which is 3 pm.
Some of us have other things to do, you know? Some of us value our time. It’s true that no one is forcing our hands to join the event, but what the organizers have done with the Payoneer Forum in Bangladesh today has not only made me upset but also angered many more who expressed their disappointment over the social media. Some even reported that police was called to bar people from entering the venue as it reached its capacity!
There are many more posts on the social media about the event. I believe that it wasn’t Payoneer’s intention to pretty much harass people like this. Whoever was in charge of the event in Bangladesh did an extremely poor job of managing such an event of high expectations. And the purpose of this blog post, along with many others on the social media, is to simply bring it to Payoneer’s attention.
We know you want your events to succeed. And we also know that you don’t want people to be turned away from the gate with a poor experience. Similar issues were brought to your attention after the last year’s Payoneer Forum, but it looks like nothing has changed.
I didn’t attend the event because I didn’t have time to go through all that hassle, and I know a few more who haven’t attended the event for the very same reason. I can’t even imagine what those who went to attend the event but were turned away must have felt like.
Whoever from Payoneer is reading this, please investigate the matter, and ensure that you aren’t wasting the time of professionals simply because you failed to hand over the responsibility of managing such an event to the people who are capable of doing this and who have our best interests at heart.